Terms & Conditions

Ark Tiles – Terms & Conditions

1. Interpretation

  • “Buyer” means anyone who places an order.

  • “Goods” refers to the tiles, adhesives, grouts, and related items supplied.

  • “Seller” refers to Ark Tiles Ltd, registered in England & Wales (company no. 16193202), trading from B2 Stag Industrial Estate, Coventry, CV6 5PY.

  • “Contract” is the agreement formed post‑order dispatch confirmation.

2. Contract Formation

  • Orders are offers. A Contract is only formed when Ark Tiles sends a “Dispatch Email” confirming shipment .

3. Basis of Sale

  • Sales are governed solely by these Terms.

  • Any other terms proposed by the Buyer do not apply unless explicitly agreed in writing.

4. Orders & Specifications

  • Buyers must verify all order details.

  • Ark Tiles may make minor changes to comply with statutory requirements or supplier specifications.

5. Price & Payment

  • Prices are as shown at checkout, excluding VAT and delivery (unless stated otherwise).

  • Payment is by card at the time of ordering.

  • Ark Tiles reserves the right to correct pricing errors or adjust prices prior to dispatch.

6. Delivery

  • Estimated delivery dates are provided but not guaranteed.

  • Delivery risk passes once Goods are delivered.

  • Buyers are responsible for unloading and accessing delivery locations.

7. Returns & Refunds

  • Returns are accepted for unused Goods in original, resalable condition within 30 days of delivery, provided the Buyer notifies Ark Tiles within 7 days.

  • Custom, batch‑specific, or special‑order tiles are non‑returnable and non‑refundable.

  • Return shipping costs and risks are the Buyer’s responsibility.

  • Refunds are issued within 5 business days of receiving returned Goods.

8. Faults & Warranty

  • Faults must be reported within 7 days of delivery.

  • Ark Tiles will replace faulty Goods or offer refunds at its discretion.

  • No claims once tiles are fixed or altered.

  • Liability is capped at the price of the defective Goods .

9. Limitation of Liability

  • Ark Tiles is not liable for indirect or consequential losses.

  • Liability for personal injury or death remains unaffected.

  • Liability is limited to the purchase price of the Goods.

10. Intellectual Property

  • All intellectual property rights remain with Ark Tiles or its licensors.

  • Buyers are prohibited from using Ark Tiles’ branding or content without permission.

11. Third‑Party Links

  • Ark Tiles may provide links to other sites but is not responsible for their content.

12. Changes to Terms

  • Ark Tiles reserves the right to update these Terms.

  • The revised version will be available on the website with an updated date.

  • Continued use of the site indicates acceptance of changes .

13. Governing Law & Disputes

  • These Terms are governed by English law.

  • Disputes will be handled in the English courts unless otherwise agreed.

14. Contact Information

For queries, contact:


Ark Tiles Ltd
B2, Stag Industrial Estate
Endemere Road, Coventry, CV6 5PY
Phone: +44 330 520 1804
Email: hello@arktiles.co.uk