Delivery Information
Welcome to Ark Tiles' Delivery Hub. We aim to provide transparent and straightforward delivery options to ensure your tiles arrive safely and promptly.
Free Delivery
We offer free delivery on all orders over £399 inc. VAT to UK Mainland addresses.
Please note: Free delivery excludes the Scottish Highlands and offshore islands due to fluctuating courier surcharges. Special order items or those delivered directly from the manufacturer are also exempt.
Order Processing & Dispatch
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Order Cut-off Time: Orders placed before 1pm are typically dispatched the same day.
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Delivery Window: Deliveries occur Monday to Friday, between 8:00am and 6:00pm, excluding Bank Holidays.
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Delivery Method: Orders over 25kg are shipped on a pallet, with the most economical pallet rate applied.
Note: All pallet deliveries are kerbside only. Certain driveway types (e.g., gravel or loose stone) may pose challenges for pump trucks.
Click & Collect
Enjoy our free Click & Collect service for all in-stock items at our main warehouse:
Ark Tiles
Unit B2, Stag Industrial Estate
Endemere Road
Coventry
CV6 5PY
Orders are typically ready for collection on the same day. Please bring your order confirmation upon arrival. We'll notify you via email when your order is ready.
Delivery Damages
Upon delivery, please inspect your order:
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Report Damages: Indicate any damages on the delivery note before signing.
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Notify Us: Contact us within 24 hours of delivery for any damages or irregularities.
We'll arrange for replacement goods to be sent out promptly. While most deliveries arrive undamaged, occasional transit damages can occur. We recommend allowing extra time for your order to arrive, as Ark Tiles cannot be held responsible for additional costs due to delivery delays.
Special Order Items
Some products are supplied directly from the manufacturer, allowing us to offer competitive pricing and reduce unnecessary stock movement. These items:
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Are clearly marked as "Special Order" on the product page.
- Would take 3 to 4 weeks to reach you.
Delivery Rates & Times
Mainland England (Excluding London)
Parcel Deliveries:
| Weight Range | Service | Price (inc-VAT) | Next Day Delivery (inc-VAT) |
|---|---|---|---|
| 0.1kg - 5kg | 1-2 Working Day Medium Parcel | £6.00 | £11.00 |
| 5kg - 10kg | 1-2 Working Day Medium Parcel | £7.99 | £12.99 |
| 10kg - 25kg | 1-2 Working Day Medium Parcel | £10.99 | £15.99 |
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) | Next Day Delivery (inc-VAT) |
|---|---|---|---|
| 25kg+ | 3-4 Working Day Pallet Delivery | £45.00 | £59.00 |
Note: Next day delivery is available for England, Wales, and Scotland (excluding Highlands) only.
London
Parcel Deliveries:
Same rates as Mainland UK (Excluding London).
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) | Next Day Delivery (inc-VAT) |
|---|---|---|---|
| 25kg+ | 3-4 Working Day Pallet Delivery | £45.00 | £59.00 |
Wales
Parcel Deliveries:
Same rates as Mainland UK (Excluding London).
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) | Next Day Delivery (inc-VAT) |
|---|---|---|---|
| 25kg+ | 3-4 Working Day Pallet Delivery | £45.00 | £59.00 |
Scotland (Excluding Highlands)
Parcel Deliveries:
Same rates as Mainland UK (Excluding London).
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) | Next Day Delivery (inc-VAT) |
|---|---|---|---|
| 25kg+ | 3-4 Working Day Pallet Delivery | £45.00 | £59.00 |
Scottish Highlands
Parcel Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 0.1kg - 5kg | 1-4 Working Day Medium Parcel | £11.99 |
| 5kg - 10kg | 1-4 Working Day Medium Parcel | £15.96 |
| 10kg - 25kg | 1-4 Working Day Medium Parcel | £42.96 |
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 25kg - 700kg | 3-4 Working Day Pallet Delivery | £79.68 |
| 700kg - 1000kg | 3-4 Working Day Pallet Delivery | £149.34 |
| 1000kg+ | 3-4 Working Day Pallet Delivery | £298.68 |
Note: Next day delivery is not available for the Scottish Highlands.
Isle of Man
Parcel Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 0.1kg - 5kg | 1-4 Working Day Medium Parcel | £11.99 |
| 5kg - 10kg | 1-4 Working Day Medium Parcel | £15.96 |
| 10kg - 25kg | 1-4 Working Day Medium Parcel | £42.96 |
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 25kg - 700kg | 3-4 Working Day Pallet Delivery | £144.49 |
| 700kg - 1000kg | 3-4 Working Day Pallet Delivery | £173.64 |
| 1000kg+ | 3-4 Working Day Pallet Delivery | £347.28 |
Note: Next day delivery is not available for the Isle of Man.
Shetland & The Outer Hebrides
Parcel Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 0.1kg - 5kg | 1-4 Working Day Medium Parcel | £11.99 |
| 5kg - 10kg | 1-4 Working Day Medium Parcel | £15.96 |
| 10kg - 25kg | 1-4 Working Day Medium Parcel | £42.96 |
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 25kg - 700kg | 3-4 Working Day Pallet Delivery | £192.23 |
| 700kg - 1000kg | 3-4 Working Day Pallet Delivery | £194.94 |
| 1000kg+ | 3-4 Working Day Pallet Delivery | £389.99 |
Note: Next day delivery is not available for Shetland & The Outer Hebrides.
Jersey
Parcel Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 0.1kg – 10kg | 1–4 Working Day Medium Parcel | £49.20 |
| 10kg – 25kg | 1–4 Working Day Medium Parcel | £78.60 |
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 25kg – 700kg | 3–4 Working Day Pallet | £158.11 |
| 700kg – 1000kg | 3–4 Working Day Pallet | £234.54 |
| 1000kg+ | 3–4 Working Day Pallet | £469.08 |
Guernsey
Parcel Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 0.1kg – 10kg | 1–4 Working Day Medium Parcel | £49.20 |
| 10kg – 25kg | 1–4 Working Day Medium Parcel | £78.60 |
Pallet Deliveries:
| Weight Range | Service | Price (inc-VAT) |
|---|---|---|
| 25kg – 700kg | 3–4 Working Day Pallet | £369.36 |
| 700kg+ | 3–4 Working Day Pallet | £738.72 |