Privacy Policy

Privacy Policy – Ark Tiles

Ark Tiles understands the importance of your privacy and is committed to being open and compliant about how we handle your personal data. We only collect and use personal data in line with this Privacy Policy and in a way that protects your rights under the law.

Please read this Privacy Policy carefully. By using the Ark Tiles website, you agree to this Privacy Policy. You may also be asked to accept this Privacy Policy when signing up for an account with us. If you do not accept and agree with this Privacy Policy, please stop using our website immediately.

1. Definitions and Interpretation

  • “Our Site” means the Ark Tiles website (www.arktiles.co.uk).

  • “Account” means an account created to access and/or use certain areas and features of Our Site.

  • “Cookie” means a small text file placed on your device by Our Site when you visit certain parts or features.

  • “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Information About Us

Our Site is owned and operated by Ark Tiles, a company registered in England.

  • Business Name: Ark Tiles

  • Registered Address: Ark Tiles, [Insert Business Address Here, Coventry, UK]

  • Postal Address: Ark Tiles, [Insert Postal Address]

  • VAT Number: [Insert VAT Number]

  • Data Protection Officer: [Insert Name / Owner if relevant]

  • Email: hello@arktiles.co.uk

  • Phone: 03305201804

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. We are not responsible for how your data is handled by third-party websites, and recommend reviewing their privacy policies before providing any information.

4. What is Personal Data?

Personal data is defined by the UK GDPR and Data Protection Act 2018 as ‘any information relating to an identifiable person’. This includes obvious information such as your name and contact details, as well as online identifiers like IP addresses.

5. Your Rights

Under UK GDPR, you have the following rights:

  • The right to be informed about how we collect and use your data.

  • The right to access the personal data we hold about you.

  • The right to have your personal data rectified if inaccurate or incomplete.

  • The right to request deletion (“the right to be forgotten”).

  • The right to restrict processing of your personal data.

  • The right to object to the use of your personal data for certain purposes.

  • The right to data portability.

  • Rights relating to automated decision-making and profiling.

For details on exercising these rights, please contact us at hello@arktiles.co.uk.

6. What Data Do We Collect?

Depending on your use of Our Site, we may collect the following:

  • Name

  • Address

  • Email address

  • Telephone number

  • Business name (if applicable)

  • Payment information

  • Preferences and interests

  • IP address

  • Web browser type and version

  • Operating system

  • Referring website and activity on Our Site

  • VAT Number (if provided for business purchases)

7. How Do We Use Your Data?

We use personal data lawfully and for the following purposes:

  • Managing your Account and access to Our Site.

  • Supplying our products and services to you.

  • Processing orders and payments.

  • Personalising your experience on Our Site.

  • Communicating with you (email, phone, post).

  • Sending you marketing offers, if you have opted in.

  • Analysing site usage and improving our website.

Marketing emails will only be sent with your consent, and you can unsubscribe at any time.

We use Google Analytics, Facebook Pixel, and Pinterest Tag to measure website traffic and ad performance. These may use cookies and collect anonymised data.

8. How Long Do We Keep Your Data?

We keep your personal data only as long as necessary:

  • For account holders: until you request closure.

  • For non-account customers: up to 10 years, unless you request removal sooner.

9. Storage & Transfer of Data

We will only store or transfer your data within the UK and European Economic Area (EEA), where your privacy rights are protected under law.

10. Sharing Personal Data

We may share data with trusted third parties for services such as:

  • Payment processing (e.g., card providers, PayPal).

  • Delivery partners (couriers, logistics providers).

  • Marketing and analytics tools (Google, Facebook, Pinterest).

We do not sell your personal data to third parties.

11. Cookies

Our Site uses cookies to improve user experience. On your first visit you will be asked to consent to cookies. You can block or delete cookies in your browser settings, but this may affect site functionality.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data:

  • Email: hello@arktiles.co.uk

  • Address: Ark Tiles, Unit B2 Stag Industrial Estate, Endemere Road Coventry, CV65PY

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law or business practices. Updates will be posted on Our Site, and continued use of Our Site will be deemed acceptance of the updated terms.